How do I re-set the power pack?

We are sorry to hear you are having trouble with your Swytch conversion kit.

As a first step, can you kindly try re-setting the Power Pack back to its factory settings as this can often resolve the issue.

Below is a link to a video which will show you how to do this.

https://www.youtube.com/watch?v=wtIsJZ2IMHY

Or following these step by step instructions:

These actions are to be performed on the Power Pack whilst it is turned on:

1) Hold down + & O

2) 'DEF - N' will appear on screen

3) Press + to show 'DEF - Y'

4) Hold down O for 5 seconds

5) 'DEF - 00' will appear on screen

6) Screen will automatically re-alight

7) Swytch kit successfully re-set

If this does not resolve your issue, please let us know by emailing support@swytchbike.com and we will look to find another solution for you.

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